Frequently Asked Questions
Common Questions Prospective Clients Ask About IntegriServ's Commercial Janitorial Services
If you’re looking for a commercial cleaning company, you may have questions. IntegriServ compiled some of your most Frequently Asked Questions (FAQs) and answers. If you would like any more information, please contact us.
1. What makes IntegriServ different?
We run a professional company. If you’re tired of getting an answering machine when issues arise or not having your phone calls returned in a timely manner, or not returned at all. If your current sales rep show up in jeans and a t-shirt and looks like they just woke up, than we will knock your socks off. We are a professional janitorial services company with an emphasis on professional.
2. How do you keep an industry leading retention rate?
We have a great client retention rate. We look for partners not sales. Each commercial cleaning account has a dedicated operations manager that is responsible for quality assurance with management and sales.
3. Are you insured and bonded?
Yes we are insured and bonded. We also have a great BWC safety record and are recognized in the industry year after year.
4. What is the procedure if I do have a request?
We can communicate with you any way you prefer. We have many customers that like to e-mail, some prefer to call into the office or a operations manager directly and some even text. We will work with whatever style you like to communicate in. Our Operation Managers communicate with clients via phone, email or text, whichever you prefer.
5. Do you have toilet paper, soap, and other consumables?
Yes! We can be your single source provider for any janitorial needs. We have several large warehouses that stock toilet paper, paper towels, soaps, sanitizers, urinal screens, air fresheners, etc. We are aligned with tier 1 vendors and buy directly from the manufacturers so that we can pass the savings along to our customers!
6. Can you provide fogging services for COVID 19?
Yes we use top of the line equipment to provide electrostatic disinfecting along with top of the line chemicals specifically designed for any surface that are very safe (PH neutral) yet extremely effective!
7. Are your chemicals effective against COVID?
Yes, we use all hospital grade disinfectants with quick kill claims that are very effective against COVID 19 or other viruses present. Our chemicals are on the EPA N-List as well.